---
title: "Live Event Recording: 25 Calls = 1 Google Review"
description: For every review, businesses receive 25 phone calls packed with unfiltered insights you can use to improve customer experience and boost ratings
image: https://learn.marchex.com/hubfs/25-calls.png
---

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## LIVE EVENT RECORDING

## 25 Calls = 1 Google Review: How to Amplify Happy Customers and Address Hidden Complaints Through Sentiment Analysis

How many customers leave an online review? Just a few. But how many reveal their true feelings on a phone call? Nearly all. Businesses receive 25 calls for every Google review, uncovering valuable hidden feedback. Did you know: 

- **Only 1 in 26 unhappy customers will complain directly**
- **13% of dissatisfied customers share their experience with 15+ people**
- **72% of happy customers share with 6+ people, but many still don’t review!**

Join us to explore research findings on Google Reviews vs. Call Sentiment and learn how to turn these insights into a competitive edge. 

![Alex Sharper](https://learn.marchex.com/hs-fs/hubfs/Alex-Sharper-400x400.png?width=100&height=100&name=Alex-Sharper-400x400.png "Alex Sharper")

Alex Sharper 

Data Analyst   
Marchex

![Lee](https://learn.marchex.com/hs-fs/hubfs/Lee.png?width=100&height=100&name=Lee.png "Lee")

Lee Barth,

Vice President Enterprise Sales   
Marchex

###### Contact Us: (800) 840-1012

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