The Conversation Code webinar series
AI Call Agents Gone Rogue:
5 Pitfalls to Avoid
October 28 at 1pm ET / 10am PT
When AI gets it wrong…
AI answering systems can misbehave — and the consequences can damage your business. After evaluating millions of customer calls with human and AI agents, we’ll share real examples and practical steps you can apply right away.
You will learn how to:
- Recognize AI call mistakes before they harm your reputation
- Introduce AI call agents in ways that keep customers comfortable
- Measure performance across both AI and human agents
Every call is an opportunity. You need to make sure each one leaves customers more satisfied, strengthens your reputation, and drives revenue and referrals.

Daniel Walton
Senior Data Scientist
Marchex

Linda Matthews
Senior Account Manager Customer Success
Marchex

Scott Rupp
Host of The Conversation Code webinar series
Marchex