Call-Handling Best Practices for Auto Dealerships

A Proven 3-Step Strategy to Call Optimization

Better calls, better outcomes

Auto shoppers make phone calls as part of the path to purchase. Customers call for parts and service too. Calls can be easily ignored when dealerships get busy.

This guide describes the 3-step strategy recommended by the auto team at Marchex to help dealers take control of their phone traffic.

Key Takeaways Include: 

  • How to eliminate unwanted calls
  • How to offer better customer interactions
  • How to communicate effectively on every call

Start optimizing inbound calls at  your dealership with a research-backed strategy that's proven to: 

  • Streamline operations
  • Improve the customer experience
  • Increase revenue opportunities. 
Download your guide to learn more. 

Call-Handling Guide