---
title: "On-Demand Webinar: The Future of Patient Calls"
description: AI is changing how patients book appointments, ask questions, and connect with providers. What is AI’s promise in healthcare, and what can you use today?
image: https://learn.marchex.com/hubfs/Webinar-AI-Healthcare.png
---

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## ON-DEMAND WEBINAR The Future of Patient Calls: AI Talking, AI Listening

AI is changing how patients book appointments, ask questions, and connect with providers. A smooth experience can lead to great reviews. But what if AI falls short? 

While AI handling patient calls is a recent development, AI evaluating calls between humans is not. AI can analyze interactions, measure sentiment, and provide insights. But can it help both human and AI agents improve the patient experience? 

Join Steven Metzinger, health system consultant and former Healthgrades executive, for a conversation on: 

- AI’s role in patient conversations
- AI evaluating human and AI agents
- How to use modern tech without increasing risk

![Photo](https://learn.marchex.com/hs-fs/hubfs/Steven-1.png?width=100&height=100&name=Steven-1.png "Photo")

Steven Metzinger

Patient Experience Consultant and Advisor

![Photo](https://learn.marchex.com/hs-fs/hubfs/Cynthia.png?width=100&height=100&name=Cynthia.png "Photo")

Cynthia Dalrymple

Enterprise Account Executive  
Marchex

![Photo](https://learn.marchex.com/hs-fs/hubfs/Scott.png?width=100&height=100&name=Scott.png "Photo")

Scott Rupp

Public Relations Manager  
Marchex

### Watch On Demand

###### Contact Us: (800) 840-1012

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