---
title: "Report: Google Reviews and Customer Conversations"
description: Discover what phone conversations reveal and how they can help you improve your business and boost your review ratings
image: https://learn.marchex.com/hubfs/Google-Reviews-and-Customer-Conversations-Report-Mockup.png
---

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## Google Reviews and Customer Conversations: A Comparative Study

Home Services Industry

![Google-Reviews-and-Customer-Conversations-Report-Mockup](https://learn.marchex.com/hs-fs/hubfs/Google-Reviews-and-Customer-Conversations-Report-Mockup.png?width=500&height=336&name=Google-Reviews-and-Customer-Conversations-Report-Mockup.png "Google-Reviews-and-Customer-Conversations-Report-Mockup")

Google Reviews are trusted by your customers and provide key feedback. But they don’t tell the full story. 

 For every review, businesses receive 25 phone calls packed with unfiltered insights you can use to improve customer experience and boost ratings. 

 Explore the research to learn: 

- What phone conversations reveal that reviews miss
- How sentiment trends vary across business types and locations
- How sentiment analysis can help turn feedback into more positive reviews

### Download Report:

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