ON DEMAND

This webinar will explore how insights from customer conversations—captured and analyzed through conversation intelligence—can support data-backed decision-making at the corporate level. 

We’ll examine how AI-powered call data can surface early indicators of customer dissatisfaction, detect competitive threats, and highlight shifts in pricing sentiment or service expectations. The session will also discuss how conversation data can reduce managerial overhead by summarizing performance insights across multiple locations, eliminating the need to manually review call recordings. 

Key takeaways: 

• How to detect early warning signs of customer churn or dissatisfaction through phone interactions. 
• Ways to monitor and respond to market trends, such as pricing shifts and competitor mentions, using real-time customer data. 
• How conversation intelligence supports workforce efficiency by streamlining follow-up and manager oversight. 
• Practical use cases for integrating voice data into broader strategic planning processes across operations and marketing. 

This session is designed for executives and corporate decision-makers looking to enhance visibility across store performance and align strategy with real customer experience data. 

Can’t attend live? Register anyway, and we’ll send you the recording.